Question: In As per IT/ITeS Policy (2016-21), term BPO refers to

Answer:

In the IT/ITeS Policy (2016-21) of India, the term BPO refers to Business Process Outsourcing. BPO is a business practice in which an organization contracts with a third-party service provider to handle specific business processes or operations. These processes can include various non-core functions such as customer support, technical support, data entry, accounting, human resources, and more.

The IT/ITeS Policy recognizes the significance of the BPO sector in the IT and IT-enabled services industry. It aims to promote the growth and development of BPO companies by providing a conducive environment for their operations, encouraging investments, and creating job opportunities.

The policy may outline specific incentives, regulations, and support mechanisms for the BPO sector, aiming to enhance its competitiveness and contribution to the Indian economy. It may also address aspects related to skill development, infrastructure development, data privacy, and security to ensure the sustainable growth of the BPO industry in India.

It's important to note that policies may evolve over time, and it's recommended to refer to the latest version or updates of the IT/ITeS Policy for the most accurate and up-to-date information on the definition and provisions related to BPO in India.